Terms and Conditions

Everest Clean reserves the right to make any changes to the Terms and Conditions or any part thereof without giving any prior notice. Existing clients shall be informed of any change to these Terms and Conditions via email.

Clients who order and enjoy the services of Everest Clean agree to these terms and conditions and are bound by them.

Terms and Interpretation

“Client” is everyone who orders or has ordered or enjoys the services of Everest Clean. A client may be a person, persons, institution or other body capable of receiving cleaning and/or ironing services.

“Cleaner” is the person/ subcontractor who carries out the cleaning and/or ironing services.

“Company” or “Firm” is Everest Clean.

“Representative” (of the firm) is the employee of Everest Clean who is authorised by the company to negotiate, book and cancel cleanings with clients on behalf of the company. The client may assume that whoever responds to the company telephone or email correspondence is such a person.

“Visit” or “Cleaning visit” means the visit by the cleaner(s) or representative(s) or a mixture of both for the purpose providing cleaning and/or ironing services.

In the absence of a different context, “Services” are cleaning and/or ironing services provided by or on behalf of Everest Clean.

“Appointment” is an appointment agreed by the client and Everest Clean with a time, place and nature of the cleaning job.

“Job” or “Cleaning Job” means services provided by or on behalf of the company.

“Failure to accept delivery of services” includes, but is not limited to, the client’s failure to provide: access to the premises, hot water, electricity, all materials and equipment agreed etc.

Regular Cleaning

Everest Clean provides regular cleaning services at a rate of 9.50 GBP per hour. This price applies where the cleaner(s) do not provide materials or equipment for the regular cleaning and may vary under different circumstances. The client is not bound to pay at a higher rate unless they agree to it.

The client understands that this price includes cleaning and ironing services. It does not include bringing materials or equipment, lifting or moving furniture and other heavy items, carpet cleaning and window cleaning (the last two are separate services – contact the company to enquire), or other services which do not per se fall into the category of cleaning or ironing services. 

Regular cleaning service may be provided on a biweekly, weekly or fortnightly basis and may be arranged via telephone, online or in person with a representative of the firm.

A minimum requirement of 3 hours per cleaning visit applies, unless otherwise agreed with a representative of the company. 

The client must provide a list of tasks and all cleaning materials and equipment to the cleaner prior to the beginning of the cleaning job. The equipment and materials must be working and safe to use.

The client must provide keys to the premises (where applicable). The client must inform either the company or the cleaner at least 24 hours in advance of any unusual requirements in relation to the cleaner’s access to the premises.

The client must provide access to electricity and hot water to the cleaner.

The client must provide a list of all fragile and delicate items. Items which must be removed or secured by the client before the cleaner(s) arrive are cash, jewellery, items of sentimental value, antiques and other items which are not valuable in nature but are valuable for the client.

One-off Cleaning – End of Tenancy, Post-construction, Spring, After-party etc.

The company reserves the right to alter the initial quote in these situations where the client’s requirements have changed.

The client understands that the price includes cleaning and ironing services. It does not include lifting or moving furniture and other heavy items, carpet cleaning and window cleaning (the last two are separate services – contact the company to enquire), repairing services or other services which do not per se fall into the category of cleaning or ironing services. 

A minimum price of 60 GBP per cleaning visit applies for this type of cleaning.

Unless otherwise agreed with a representative of the firm, the client must provide all cleaning materials and equipment for the job. All materials and equipment must be in a working condition and safe to use.

The client must provide access to hot water and electricity on site.

Everest Clean provides a quality guarantee for one-off cleanings to clients who contact the company with a complaint or dissatisfaction within 24 hours from completion of the original services with a specific description of the problem. This means that the company shall rectify a defect in the initial work free of charge. An alleged defect which is not a result from the company’s failure to carry out the original services with reasonable care and skill will not be fixed by the company free of charge. Clients who fraudulently attempt to exploit this provision in their favour may incur extra charges.

The client must provide a list of all fragile and delicate items. Items which must be removed or secured by the client before the cleaner(s) arrive are cash, jewellery, items of sentimental value, antiques and other items which are not valuable in nature but are valuable for the client.

The client agrees to pay the full charge for the services where the client failed to accept delivery of those services. This includes failure to accept delivery of services where the client tried to cancel or alter the appointment at any time less than 24 hours prior to the beginning of the job (see Cancellations and Alterations).

Payment

Generally, the company accepts three methods of payment – on the spot cash payment, cheque or bank transfer (including direct debit).

The company issues invoices to regular clients at an agreed frequency. Regular clients have two weeks from the date of receiving the invoice to either pay the company pursuant to the invoice or dispute anything contained therein. Where clients fail to do either of these for two weeks after the receiving of the invoice, they are considered to be in debt and the company will start contacting them regarding the debt. Clients’ failure to communicate to the company while in debt is likely to result in legal actions being taken against them for the amount due.

For one-off cleanings, the company accepts either cash on the spot payments or bank transfers whereby the money has entered into the company’s account prior to the beginning of the job.

Cancellations and alterations

The client may cancel an appointment no later than 24 hours prior to the agreed time for the appointment. A cancellation must be made in writing via e-mail or text message.

By entering into a service agreement with Everest Clean the Client agrees that after termination of contract they may not directly employ or hire, for any home-related services, present or past workers of Everest Clean.

The client may alter any or all of the elements of the appointment no later than 24 hours prior to the agreed time for the appointment by cancelling the original appointment and making a new one.

The client agrees to pay the full charge for the services where the client failed to accept delivery of those services. This includes failure to accept delivery of services where the client tried to cancel or alter the appointment at any time less than 24 hours prior to the beginning of the job.

These terms and conditions form the contract of services between Everest Clean and its clients and do not affect the clients’ statutory rights and obligations. These terms and conditions are to be interpreted and enforced in accordance with the relevant laws of the United Kingdom.